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Managed Support

Managed Support Services

Our servers are backed by our service level agreement which includes a 99.999% uptime guarantee for both our network and hardware to give you peace of mind and the ability to focus on your projects. We provide various levels of managed support with our hosting solutions. All servers by default are supplied with our basic Managed Services plan, which indicates that your server is semi managed and all software aspects are maintained by your organization. This means that:

Responsibilities

  • Server hardware
  • Power and network availability
  • Manual reboot availability
  • Control Panel license availability
  • All server software and performance
  • Configuring hosting and email settings
  • Securing your server
  • Network configuration
  • Installation third-party modules and plug-ins

Our Managed Support Services

The highest level of management is the VIP Managed Services solution which means we can handle all aspects of your server including all management, security, patches, monitoring etc. and is considered as a fully managed service. Customers are able to upgrade/downgrade their level of management at any point.