The concept or use of remote hands in your Colocation data center might be one you’ve not thought that much about before, or you might’ve been aware that remote hands support existed but never taken advantage of it. However, in the socially distanced world in which we now find ourselves, it might just be what you need to keep your operations running and your customers well served. This is a time when doing things remotely is more the exception than the rule. Kids are learning from a distance, people are meeting from a distance, colleagues are working from a distance, and most of us are being social from a distance.
The general idea with Colocation is that it’s your servers and virtual machines containing your data and apps hosted in a data center, you have control over your hardware and the information that’s stored on it but none of the hassle or responsibility for maintaining the environment in which they sit.
For organisations with limited IT resource, or even those with ample resource but big plans, remote hands, or smart hands as they’re sometimes called, are a way of saving time and money and concentrating internal resource on more value-add or business critical projects.Especially when the task in question is as simple as flicking a couple of switches … hardly worth the time, expense and environmental impact of travelling.
Remote hands is a service that allows you to do simple tasks with your server without actually having to physically be at the location. What this means is that you can call Whitelabel ITSolutions on the phone and ask us to work on your machine for you. Tell us what you want done and a designated technician will go to your server and perform the task that you need completed.
As lockdown began, many data centers closed their doors altogether to everyone except on-site technicians. Suddenly, remote hands support became a critical element of Colocation.
Whitelabel ITSolutions Remote Hands tasks:
- Provide on-site technical assistance
- Provide Equipment installations
- Remove and install interface cards
- Test carrier circuits
- Take inventory of equipment, recording digital pictures and serial numbers
- Run a power cycle on a router, server or switch; soft-boot a server
- Move equipment within your space and cabinets
- Install ladder racking, pre-wire patch panels and equipment
- Assemble, install and maintain cabling
- Verify cable integrity on installed media
- Provide visual verifications
- Install, replace or remove equipment, such as a router, switch card, disk drive, memory, etc.
- Assist in the conference room and AV equipment setup
- Add, remove or verify a demarcation
- Assist with un-crating equipment from boxes and ship replaced equipment
- Extend patch cables from the patch panel to equipment
- Scheduled maintenance available
- Availability is 24/7