WhitelabelITSolutions Remote Hands allows you to quickly respond to emergencies, reduce travel time to and from our data center, improve equipment uptime and reduce the cost of infrastructure management. This allows you to stay focused on what matters: your service offering and customers.
BASIC DEVICE MANAGEMENT
Remote Hands staff can verify device physical status, swap modular equipment, plug-in serial cables and more.
CABLING AND WIRING
Functions performed include cross connect termination and moving, securing or dressing existing cabling.
RACK & STACK
Tasks such as installing equipment, moving or discarding boxes or hardware – and cleaning of customer colocation space can be performed.
Full or partial deployment audits, device labeling, photographing space or equipment and cross connect tracing can be performed.
SHIPPING & RECEIVING
Packing, labeling, unpacking and inventory of boxes and equipment can be performed by Remote Hands staff.
Functions may range from circuit testing and diagnostics to circuit migrations, IP assignment, signal checks and cable swaps.
Whitelabel ITSolutions technicians perform troubleshooting, verify device status or “heartbeat checks”, swap equipment, plug-in serial cables, work with you using team viewer and more.
CONTACTING OUT TECHNICIANS
24/7 availability by phone, email or web-based Customer Portal.
Certain Tasks Need Immediate Attention – Let Our Remote Hands Help
You’ll have access to highly qualified IT professionals who will perform a wide variety of services from basic troubleshooting tasks to equipment installation in your Whitelabel ITSolutions space. Our Network Operations Centers are staffed 24/7, thus we can typically be in your cage in a matter of moments to take care of your requests.
When choosing a colocation partner, technical and talented remote hands and eyes services should be part of your decision-making process. Whitelabel ITSolutions believes that the support we provide beyond our world class infrastructure helps drive the value you receive and makes operating your IT infrastructure more efficient.
Included as standard:
• On-Demand Security Assessment
• Updates for Supported Software as Requested
• No fee for basic OS Reinstall
• Adding Additional IPs to the Server
• Repair of Major issues with Pre-Installed Software
• On-Demand DNS Management
• All the Latest OS
• Optional Control Panels
• Expedited Setup