Managed Support

Managed Support
Keep Your Data Secure
  • Hardware Management
  • Software installation and configuration
  • Installation and configuration

Our servers are backed by our service level agreement which includes a 99.99% uptime guarantee for both our network and hardware to give you peace of mind and the ability to focus on your projects.

 

We provide various levels of management with our hosting solutions. All servers by default are supplied with our basic Managed Services plans which indicates that your server is semi managed and all software aspects are maintained by your organization. This means that:

We’re responsible for…

  • Server hardware
  • Power and network availability
  • Manual reboot availability
  • Control Panel license availability

You are responsible for…

  • All server software and performance
  • Configuring hosting and email settings
  • Securing your server
  • Network configuration
  • Installation third-party modules and plug-ins

The highest level of management is the VIP Managed Services solution which means we can handle all aspects of your server including all management, security, patches, monitoring etc. and is considered as a fully managed service.

Customers are able to upgrade/downgrade their level of management at any point.

White Label
Basic
Managed Services

FREE
  • Software downloads
    Updates and maintenance
    Phone, email and web-based support channels
    Access to Support Knowledgebase
    Basic incident handling

White Label
Advanced
Managed Services

Starting at

$49.99
/ mo
  • 2 Hours Admin Time
    Remote Technical Consulting/Training
    Software downloads
    Updates and maintenance
    Phone, email and web-based support channels
    Access to Support Knowledgebase
    Basic incident handling

White Label
Premium
Managed Services

Starting at

$99.99
/ mo
  • 5 Hours Admin Time
    Remote Technical Consulting/Training
    Server stability and performance
    Backup monitoring
    Software downloads
    Updates and maintenance
    Phone, email and web-based support channels
    Access to Support Knowledgebase
    Basic incident handling

White Label
VIP
Managed Services

Starting at

$149.99
/ mo
  • 10 Hours Admin Time
    Remote System Health Checks
    Server stability and performance
    Backup monitoring
    Software downloads
    Incident detection
    Updates and maintenance
    Phone, email and web-based support channels
    Access to Support Knowledgebase
    Basic incident handling